What Will You Learn?

ITIL® is used by millions of professionals globally. Businesses are built on the ITIL® framework. Our ITIL® 4 Foundation online training course is the starting point, if you are looking to become ITIL® certified and hold the new ITIL® 4 qualifications. You will cover the following in the ITIL® Foundation Certification:

  • The Seven Guiding Principles Of ITIL®

  • ITIL®'s New Service Value Chain

  • The Four Dimensions Of Service Management

  • The 34 ITIL® Practices

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Course Curriculum

  • 1

    Introduction

    • ITIL® 4 Foundation

    • ITIL® 4 Foundation Exam Format

    • ITIL® Qualification Scheme
  • 2

    Key Concepts

    • Understanding Key Concepts Of Service Management

    • Section 1 - Understanding Key Concepts Of Service Management

    • Definitions - Service

    • Definitions - Utility

    • Definitions - Warranty

    • Definitions - Customer/User/Sponsor

    • Definitions - Service Management

    • Section 1 - Understanding Key Concepts Of Service Management

    • Key Concepts Of Creating Value

    • Value Co-Creation

    • Organizations And Stakeholders

    • Types Of Organizations

    • Value: Outcomes, Costs And Risks

    • Outcomes And Outputs (1/2)

    • Outcome And Outputs (2/2)

    • Costs

    • Risks (1/2)

    • Risks (2/2)

    • Value And Utility & Warranty

    • Section 1 - Understanding Key Concepts Of Service Management

    • Service Offerings

    • Service Offerings May Include:

    • Service Relationships

    • Service Provision

    • Service Consumption

    • The Service Relationship Model (1/2)

    • The Service Relationship Model (2/2)

    • Key Concepts

    • Practice Question 1, 2 & 3

Frequently Asked Questions

Have you got burning questions? You might be able to find the answers for them here:

  • What Are The Prerequisites?

    There are no formal prerequisites for our ITIL® 4 Foundation online training course.

  • What Is The Examination Format?

    The ITIL® 4 Foundation examination consists of 40 multiple-choice questions, and has a duration of 60 minutes. In order to pass the examination, you must score 65% or 26/40. The examination is an online proctored exam conducted by PeopleCert.

  • Who Should Attend?

    Our ITIL® 4 Foundation online training course is suitable for: Professionals working in IT with an interest in IT Service Management (ITSM), Professionals who wish to apply ITIL® 'Best Practice' principles across an enterprise, or Professionals who have not previously attended an ITIL® Foundation training course.

  • Do I Need Identification For The Examination?

    You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

  • What Are The Technical Requirements?

    You will need access to a laptop with headphones, or speakers.