ITIL® 4 Foundation Demo
The ITIL® 4 Foundation Taster Session
ITIL® is used by millions of professionals globally. Businesses are built on the ITIL® framework. Our ITIL® 4 Foundation online training course is the starting point, if you are looking to become ITIL® certified and hold the new ITIL® 4 qualifications. You will cover the following in the ITIL® Foundation Certification:
The Seven Guiding Principles Of ITIL®
ITIL®'s New Service Value Chain
The Four Dimensions Of Service Management
The 34 ITIL® Practices
ITIL® 4 Foundation
ITIL® 4 Foundation Exam Format
ITIL® Qualification Scheme
Understanding Key Concepts Of Service Management
Section 1 - Understanding Key Concepts Of Service Management
Definitions - Service
Definitions - Utility
Definitions - Warranty
Definitions - Customer/User/Sponsor
Definitions - Service Management
Section 1 - Understanding Key Concepts Of Service Management
Key Concepts Of Creating Value
Value Co-Creation
Organizations And Stakeholders
Types Of Organizations
Value: Outcomes, Costs And Risks
Outcomes And Outputs (1/2)
Outcome And Outputs (2/2)
Costs
Risks (1/2)
Risks (2/2)
Value And Utility & Warranty
Section 1 - Understanding Key Concepts Of Service Management
Service Offerings
Service Offerings May Include:
Service Relationships
Service Provision
Service Consumption
The Service Relationship Model (1/2)
The Service Relationship Model (2/2)
Key Concepts
Practice Question 1, 2 & 3
Have you got burning questions? You might be able to find the answers for them here:
There are no formal prerequisites for our ITIL® 4 Foundation online training course.
The ITIL® 4 Foundation examination consists of 40 multiple-choice questions, and has a duration of 60 minutes. In order to pass the examination, you must score 65% or 26/40. The examination is an online proctored exam conducted by PeopleCert.
Our ITIL® 4 Foundation online training course is suitable for: Professionals working in IT with an interest in IT Service Management (ITSM), Professionals who wish to apply ITIL® 'Best Practice' principles across an enterprise, or Professionals who have not previously attended an ITIL® Foundation training course.
You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.
You will need access to a laptop with headphones, or speakers.