What Will You Learn?

Do you want a career in IT Asset Management (ITAM)? This ITAM Foundation online training course will cover the 4 key areas of IT Asset Management:

  • Hardware Asset Management (Including Mobile Devices)

  • Software Asset Management

  • Services And Cloud Asset Management

  • People And Information Asset Management (Including Bring Your Own Device)

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Course Curriculum

  • 1

    ITAM: Introduction

    • Introduction

    • Learning Objectives

    • ITAM Foundation Workbook - Van Haren

    • ITAM References

    • ITAM Definition: Part 1

    • ITAM Definition: Part 2

    • The 4 ITAM Key Areas: Part 1

    • The 4 ITAM Key Areas: Part 2

    • The 4 ITAM Key Areas: Part 3

    • Why ITAM?

    • Where ITAM?

    • ITAM Eco-System

    • ITAM Perspectives: Part 1

    • ITAM Perspectives: Part 2

    • ITAM Perspectives: Part 3

    • ITAM Perspectives: Part 4

    • ITAM Scorecard Model

    • ISO Standards

    • ISO 55000 Standard

    • Requirements In Managing Assets

    • ITAM System

    • ISO 199770 Standard: Part 1

    • ISO 199770 Standard: Part 2

    • IT Service Management Best Practice

    • ITAM Best Practices

    • ITAM Models

    • ITAM Best Practices

    • ITAMOrg Best Practice

    • GAP Analysis: Part 1

    • GAP Analysis: Part 2

    • Tier Core Processes

    • What Do You Remember?

    • The Answers

    • ITAM: Introduction Quiz

  • 2

    ITAM: Hardware

    • Learning Objectives

    • HAM Concepts

    • HAM Introduction

    • HAM Benefits

    • Hardware Asset Lifecycle

    • Identify Your Assets

    • Hardware Scope

    • When To Manage Hardware

    • Value Of Hardware Asset Information

    • HAM Stakeholders

    • Hardware Standards

    • Thoughts About Hardware Standards

    • Hardware Tracking

    • Tool Reflections

    • Hardware Inventory

    • HAM Lifecycle

    • Hardware Decomissioning

    • Decomissioning Objectives

    • Decomissioning Legalisation Rules

    • Hardware Leasing Benefits

    • Leasing Financial Terms

    • Mobile Hardware

    • What Do You Remember?

    • The Answers

    • ITAM: Hardware Quiz

  • 3

    ITAM: Software

    • Learning Objectives

    • SAM Concept

    • SAM Introduction: Part 1

    • SAM Introduction: Part 2

    • SAM Concept

    • Software Asset Lifecycle

    • SAM Benefits: Part 1

    • SAM Benefits: Part 2

    • Challenges & Pitfalls In SAM

    • Compliance

    • Definition Compliance: Part 1

    • Definition Compliance: Part 2

    • Definition - Software Licenses

    • Non-Compliance Causes

    • Compliance Myths

    • Software Audits

    • Definition Software Audit

    • Consequence Of A Violation Or Audit

    • Software Audits

    • Value Of Unlicensed Software

    • Case Story: 1

    • Case Story: 2

    • Software Asset Management Processes

    • Stakeholders In The Eco-System: Part 1

    • Stakeholders In The Eco-System: Part 2

    • Stakeholders In The Eco-System: Part 3

    • Roles & Responsibilities

    • Software Asset Manager

    • Application Manager

    • SAM Tool Administrator

    • Project Manager

    • Software & License Analyst

    • Audit Manager

    • SAM Principles: Part 1

    • SAM Principles: Part 2

    • SAM Activities: Part 1

    • SAM Activities: Part 2

    • SAM Activities: Part 3

    • SAM Activities: Part 4

    • SAM Activities: Part 5

    • SAM Activities: Part 6

    • SAM Activities: Part 7

    • SAM Activities: Part 8

    • SAM Activities: Part 9

    • SAM Activities: Part 10

    • SAM Activities: Part 11

    • ITAM Best Practices

    • SAM Process Areas By Process Type

    • Implementation Approach: Part 1

    • Implementation Approach: Part 2

    • Implementation Approach: Part 3

    • Implementation Approach: Part 4

    • Potential Problems With SAM

    • What Do You Remember?

    • The Answers

    • ITAM: Software Quiz

  • 4

    ITAM: Services And Cloud

    • Learning Objectives

    • Services And Cloud Asset Management

    • Services And Cloud Definition: Part 1

    • Services And Cloud Definition: Part 2

    • Services And Cloud Concept

    • Services And Cloud Types

    • Services And Cloud Benefits

    • Services And Cloud Pitfalls

    • Services And Cloud Assets

    • Asset Management Concept

    • The Concept Of SEAM: Part 1

    • The Concept Of SEAM: Part 2

    • The Concept Of SEAM: Part 3

    • Benefits Of SEAM

    • Asset Management Processes

    • Services And Cloud Processes

    • Services And Cloud Definition

    • Processes Before Negotiating

    • Processes Before Signing The Contract

    • GAP Analysis

    • Pitfalls - Contractual Terms: Part 1

    • Pitfalls - Contractual Terms: Part 2

    • The Operational And Practical Level

    • The Stakeholders In The Eco-System

    • Asset Management Compliance

    • Non-Compliance Causes

    • ITAM In Relation To The Contract Terms

    • Implementation Approach: Part 1

    • Implementation Approach: Part 2

    • Implementation Approach: Part 3

    • Implementation Approach: Part 4

    • Implementation Approach: Part 5

    • Best Practices

    • What Do You Remember?

    • The Answers

    • ITAM: SEAM Quiz

  • 5

    ITAM: People And Information

    • Learning Objectives

    • PINAM Introduction: Part 1

    • PINAM Definition

    • PINAM Introduction: Part 2

    • PINAM Concept: Part 1

    • PINAM Concept: Part 2

    • PINAM Security Risks

    • Data And Information

    • PINAM Concept: Part 1

    • PINAM Concept: Part 2

    • PINAM Concept: Part 3

    • PINAM Concept: Part 4

    • PINAM Benefits

    • People And Information Asset Management

    • PINAM Process

    • Guiding Principles: Part 1

    • Guiding Principles: Part 2

    • PINAM Processes: Part 1

    • PINAM Processes: Part 2

    • Content Restrictions: Part 1

    • Content Restrictions: Part 2

    • Data Tagging And User Rights: Part 1

    • Data Tagging And User Rights: Part 2

    • Data Traceability

    • Policies: Part 1

    • Policies: Part 2

    • Technologies: Part 1

    • Technologies: Part 2

    • Technologies: Part 3

    • ISO 27001: Part 1

    • ISO 27001: Part 2

    • The Stakeholders In The Eco-System

    • People And Information Asset Management

    • PINAM Principles In Services And Cloud

    • PINAM Principles Towards Shadow IT

    • PINAM Principles In BYOD

    • PINAM Principles In Shadow IT

    • Relation To ITAM Areas

    • What Do You Remember?

    • The Answers

    • ITAM: PINAM Quiz

  • 6

    ITAM: Interfaces

    • Learning Objectives

    • Overview Of ITAM Modules

    • Approach

    • ISO 55000 - ITAM

    • ISO 55000 Value Creation

    • ITAMOrg Alignment

    • Leadership

    • Assurance

    • IT Asset Manager Responsibility

    • ITAM Process Eco-System

    • The Stakeholders In The Eco-System

    • IT Governance

    • Communication

    • The Concept Of IT Asset Management

    • Five Key Questions To Consider

    • Stakeholder

    • Challenges

    • Awareness And Responsibility: Part 1

    • Awareness And Responsibility: Part 2

    • What To Do?

    • Critical Realistic Considerations

    • What Do You Remember?

    • The Answers

    • ITAM: Interfaces Quiz

  • 7

    What Did You Learn?

    • ITAM Foundation: Mock Exam Instructions

    • ITAM Foundation: Mock Exam

    • ITAM Foundation: Exam Outline

    • How To Order Your Examination

  • 8

    How Did We Do? Tell Us...

    • ITAM Foundation: Survey

Frequently Asked Questions

Have you got burning questions? You might be able to find the answers for them here:

  • What Are The Prerequisites?

    There is no entry level requirements for the ITAM Foundation course, all of the information that is required to pass the examination is included in the courseware.

  • What Is The Examination Format?

    The examination consists of 40 multiple-choice questions, and has a duration of 60 minutes. In order to pass the examination, you must score 65%. The examination is an online proctored exam conducted by Van Haren.

  • Who Should Attend?

    The ITAM Foundation training course is intended for all key personnel in the organisation involved in the IT lifecycle. Whilst this certification has an IT focus, it has been specifically designed for non-IT personnel in mind.

  • Do I Need Identification For The Examination?

    You will be required to have some form of photo ID (passport, government ID or equivalent) for the examination. If the examination includes a document to be printed, then please ensure that you have a printer in the room where you will be sitting the exam. Some examination institutes will ask you to have a small mirror or reflective surface and the proctor will request that you hold this up to show there is nothing attached to the webcam or even the laptop itself. Also, Adobe Flash Player and Shockwave must also be installed on your desktop or laptop prior to the examination.

  • What Are The Technical Requirements?

    You will need access to a laptop with headphones, or speakers.